Privacy Policy

1. Information We Collect

We collect information that you provide directly to us (for example, when you create an account, contact support, fill out forms such as contact or partner inquiries, or otherwise communicate with us), as well as information collected automatically when you visit our website or use our services.

• Contact Information: name, email address, phone number, company name, and related business details.
• Account Data: usernames, hashed passwords, and profile preferences when you register for an account.
• Transactional Data: records of interactions with our services, purchases, subscriptions, billing and payment information (payment information is processed securely by third-party payment providers and we do not store full payment card numbers on our servers).
• Usage Data: pages visited, features used, timestamps, logs, and other analytics information collected via cookies and similar technologies.
• Device & Network Information: IP address, browser type, operating system, device identifiers, and network information.

2. How We Use Your Information

We use personal information for the following purposes:

• To provide, maintain, and improve our services.
• To respond to inquiries and provide customer support.
• To process transactions and manage subscriptions.
• To send service-related notices, updates, and marketing communications (where permitted).
• To detect, prevent, and address technical issues and security incidents.
• To analyze usage trends and optimize user experience.

3. Legal Basis for Processing

Where applicable, we process personal data based on the following legal bases: your consent; performance of a contract; compliance with legal obligations; and our legitimate interests (for example, to operate and improve our services, prevent fraud, and ensure security).

4. Sharing & Disclosure

We may share personal information with:

• Service providers and partners who perform services on our behalf (e.g., hosting, analytics, payment processors).
• Business partners (for example, when you opt-in to integrations such as PMS or channel managers).
• Law enforcement or government authorities if required by law or to protect our rights.
• Other parties in connection with a corporate transaction (e.g., merger, acquisition, sale of assets).

5. Cookies & Tracking

We use cookies and similar technologies to collect usage data, remember preferences, and provide tailored experiences. You can control cookie preferences through your browser settings and by following opt-out instructions for certain analytics services.

6. International Transfers

Our systems and service providers may be located in, or transfer data to, jurisdictions outside your country. Where required by law, we will take appropriate steps to ensure that your personal data is afforded adequate protection.

7. Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the purpose and legal requirements.

8. Your Rights

Depending on your jurisdiction, you may have rights including access, correction, deletion, restriction, objection, and data portability. To exercise these rights, please contact us using the details below.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data. While we strive to protect your information, no security measure is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take steps to remove such information.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or legal requirements. When we make material changes, we will post a prominent notice and update the effective date.

12. Contact Us

For privacy-related inquiries, data access requests, or other questions, please contact: privacy@1kixx.com.